We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
If the above conditions are not met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
All exchanges and returns would need to be raised within 14 days after reception. The shipping will be at your expense. If you want to process a return or exchange, please contact us at firstname.lastname@example.org, we will give you instructions on the process.
2.1 You will need to bring along your original invoice together with the item(s) in its original condition and packaging.
2.2 You will be entitled to an exchange of any item(s) in the boutique immediately after evaluation by our retail associates that it is valid.
2.3 If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference in cash.
2.4 There will be no refund if the value of the exchange item(s) is lower than the original item(s).
You will need to bring along your original invoice together with the item(s) in its original condition and packaging. Refunds will be given by bank-transfer.
If the parcel is visibly damaged, you should refuse it at the delivery or accept it with reservations.
If you happen to discover the damages after accepting the delivery, please make a list and take pictures of all the visible damages and contact us at email@example.com. We will take care of the exchange or replacement if the situation justifies it.